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Here are 7 encounters that prove Filipino customers are not always right

“The customer is always right,” is an oft-quoted catchphrase that was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London. In the business world, it is typically being used to remind business owners or service staff to always prioritize customer satisfaction.

Customer satisfaction is what entrepreneurs need to achieve customer loyalty — an essential ingredient of a successful business.  However, treating customers like they are always right can also be disadvantageous not just to the business itself, but to everyone as well. 

Recently, a twitter user wrote an appreciation post for the people who work in food, calling them “braver than the marines.”

Many — especially those who work in the food service — responded to the thread and shared their memorable encounters with…. rude customers.

But such encounters happen everywhere — not just in other countries or in a specific industry. Since obnoxiousness easily spreads like a disease, Filipino servers also get a fair share of these experiences every day.



1. Filipino customers who make fun of or underestimate Visayans. 

2. Filipino customers who assume you don’t speak the language so they start talking nasty things about you.

3.  There are also Filipino customers who will put your patience to the test. 

4. Filipino customers who demand “progress,” but can’t follow even the simplest rule: wait in line. 

5. Filipino customers’ entitlement that is too much to handle. 

6. Filipino customers who can’t seem to understand how a business works. 

7. And Filipino customers power tripping on new service staff just because. 

It’s not easy to deal with different people all day: the abrasive language, the incessant complaints and whatnots. While on the customers’ part, it’s also a challenge to stay nice after a pretty exhausting day. However, these awful situations shouldn’t be an excuse to evoke hostility or be rude towards other people. Whether you are the customer or the staff, it always pays to stay calm instead of lashing out.

Remember, life is too short to dwell on the negative.


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