Balay Dako, a known Filipino restaurant in Tagaytay, issues an apology after denying a customer and their pet aspin entry on their establishment.
In a statement posted through their Facebook page, they wrote, “We sincerely apologize for the recent misunderstanding regarding our pet policy. As a company that loves animals, we understand the importance of accommodating pets. However, we must also consider factors such as spacing and the safety of all our guests. We are currently reviewing our policy to ensure it is clear, fair, and balances the needs of both pet owners and non-pet owners.”
The restaurant also mentioned that they would be taking action to ensure that their staff are trained and guided in order to understand and implement their policies effectively.
“We appreciate your understanding and patience during this process. We hope for your continued support as we strive to create a welcoming and inclusive environment for all,” they ended their statement.
For context, a Facebook user posted her experience with the restaurant. She and her pet aspin were denied entry because only “medium-sized dogs” are allowed inside the establishment.
Despite issuing an apology, many social media users took to the comments to share their frustration with how the situation was handled.
One user wrote, “There is no misunderstanding. You at Balay Dako discriminated because of the dog’s breed. We understand clearly. What the public wants to know is what you intend to do with regards to the issue at hand. If you think delaying your decision on the matter will make this debacle blow over, it won’t. But it will make it blow up in your faces. So, bite the bullet, be humble, and do what’s right. Your apology is not an apology. It is an insult to all Aspins and fur parents alike.”
Another user wrote, “This is not an apology. Fake inclusivity and shallow understanding of love for pets. You have erred someone directly, why not apologize to them? We don’t appreciate your presumptive concern and your act only adds up to the stigma undermining our beloved aspins. Lagay na kayong sign sa pinto niyo, no aspins allowed [Put a sign on your door, no aspins allowed].”
“Have you apologized directly to the pet owner involved? Surely that is what the Netizens are more interested to know rather than this public apology you’ve posted,” as written by a third user.
Many social media users have pointed out that the apology was not sincere as they never really addressed the situation given that there was no apology given directly to the fur mom and Yoda the aspin.
As of this writing, the Facebook user has not responded or posted anything yet regarding the restaurant’s apology.
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