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MRP Building, Mola Corner Pasong Tirad Streets, Brgy La Paz, Makati City

Girl in a jacket

Bacolod coffee shop review-bombed for sending away non-paying customers, sparks discourse on etiquette

A group of alleged students earned dismay from the public after SLO BAR café called them out following a mob of bad reviews left under their Google listing.

“Customer service is not good, train your staff to treat customers kindly. You’re in a business wherein you face a lot of people, learn to at least be nice,” one of the one-star reviewers stated alongside other negative comments.

bad reviews
Screengrab from Google

This fueled social media users’ annoyance, calling them names such as “feeling entitled” and “typical social climbers.” Some emphasized that cafe shops are not hangout places.

“I get that not everyone has the ability/capacity to review or study in their homes, but also remember that SHOPS ARE STILL BUSINESS. It’s totally fine to stay if you’re going to buy at least one after another if you’re there for hours. But staying there long and only gonna buy one drink, malulugi sila [they will lose profit], knowing other customers could also stay there and buy twice than the price you gave them,” the social media user explained.

“Additionally to those friend groups na buong table maooccupy tapos minsan mangunguha pa ‘yan ng upuan sa kabilang table tapos ang bibilhin lang naman na drinks ay pang-isahan o dalawahang tao? (Additionally to those friend groups that occupy one table and sometimes get chairs from other tables but will only buy at least for one or two persons). You don’t own coffee shops, stop being entitled,” it added.

café Reaction 1
via X
café Reaction 1
via X
café Reaction 1
via X
café Reaction 4
via X
café Reaction 5
via X

According to a post on SLO BAR cafe’s Instagram, it’s disheartening for them to receive negative Google reviews from customers who may possibly just be the kids they got into a riff with over the former occupying several tables and only ordering two drinks.


View this post on Instagram


A post shared by SLO_BAR café (@slobar.cafe)

The café also stated that they do not wish to engage, but that they regularly anticipate that such incidents may happen again. They also wonder if non-paying customers understand the potential harm they cause, not only to their business but also to the dignity of the cafe’s staff, who are working hard to make ends meet each day.

“Other small cafes would understand. It is basic etiquette for any place to reserve their limited space for paying customers. The community should know better,” the cafe concluded.

Contrary to what the non-paying customers said, other reviews indicate that they had a positive experience with the shop.

good reviews
Screengrab from Google


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