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Customer who ordered a dozen face masks demands refund after receiving ‘only 12’

March 20th, 2021

Sometimes, customers are just simply not right—this doesn’t mean some won’t act like they are, however. Case in point, one woman who ordered a dozen face masks from a small business owner got angry because she received “only 12.”

This customer, whose identity was withheld, demanded a refund from Zada McCray of Minnesota in the United States, and even stressed that she would no longer support McCray’s business, Zada’s Vault.

“Hello, I ordered a dozen custom masks from you. However, you only sent me 12!” she said in a complaint to McCray sent via email.

“I really needed them all. I would like a refund please and I will no longer support your business. I try to support [Black-owned] businesses but you guys continue to rip people off,” she ranted.

Despite this, McCray managed to remain professional and noted that a dozen is equal to 12. McCray even offered that she could make more face masks and a $5 coupon for the customer, which she didn’t accept.

“I’m not interested. The event is over now. I must [have] missed it on the invoice. I needed 20. I never heard of it as being 12,” she argued.

Trying to further prove her point, the customer even swore that “it was pronounced ‘dub zen’ like a dub (20) whatever tho.”

Screenshots of McCray’s interaction with the customer have since gone viral online after HuffPost editor Phillip Lewis shared it on Twitter, where it has so far gained over 343,800 likes and over 40,000 retweets.

To clarify things to the public, McCray shared a screenshot of the invoice via the Zada’s Vault Twitter page, where it lists the quantity of custom face masks as “12,” which the customer admittedly missed.

Fortunately for McCray, she was able to turn this incident into a good thing for her business. She has since been using “dubzen” to brand some of her products, such as basketballs, hoodies and shirts.

McCray also noted that while she may have lost one customer, Zada’s Vault has since gained around 4,000 new followers, thanks to one particularly confused buyer.  /ra


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