Social media users found an unlikely hero in Kapuso actress Carla Abellana, now humorously hailed as the “Call Out Kween,” after she took service providers to task for poor customer support in recent experiences of inconvenience.
In recent reports, the actress shared her exchange with water company PrimeWater after they followed up on unpaid balances, noting their discontinuation would follow the same day effectively. Abellana retorted that while she would pay, there would be no much difference if they were to discontinue their services, seeing that they scarcely fulfilled their services anyway.
The Kapuso actress shared the email thread through her Instagram stories and followers were quick to retrieve copies of her post.
The company then published a statement claiming the fees had been made known to her caretaker after a visit to her property beforehand, hence their email, after gaining backlash from the media.
Their claims allegedly did not occur, however, to which Abellana swiftly responded, probing their claim, “Visit to my property? When? Spoke with the caretaker? What caretaker? Daily deliveries? Really.”
Platform users recognized Abellana’s forward confrontation on the matter and praised her for being a voice to others who had experienced the water company’s poor facility and management.
Following this event, the actress then took to her platform to call on internet provider FiberX Converge Support, highlighting that it had been a week since numerous ticket numbers for client care had been sent given their neighborhood’s lack of Wi-Fi connectivity, and that “an actual human being” was needed to resolve the issue immediately apart from their automated bot responses.
Fans noted that she had been on a consistent streak with her call-outs, ultimately tagging her as the “Call-Out Kween,” and have jokingly asked Abellana to speak on their behalf with their own troubles, poking fun yet acknowledging her impact in doing so.
While many turn to humor to lighten up their frustrations, there is one truth to this situation that must be urged and voiced: people should get what they are paying for. Service providers deem they offer their clients the best possible resources, and if you’re footing the bill, you’re simply owed the service.
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