Providing the best digital shopping experience
With the presence of competitors in the e-commerce industry, another challenge for ZALORA is to provide people with the best digital shopping experience. ZALORA works with official owners and official distributors of brands to ensure the authenticity of their products and to have the exact items delivered straight to their customers’ doorstep.
ZALORA offers services such as Free Delivery above P995, Express Shipping, 30 Days Free Returns, Cash on Delivery, and guarantees that all their items are authentic. The prices are also guaranteed to be the same as what people will find in the mall.
In most cases, people around Metro Manila would get their item the next day. The average delivery time in Metro Manila is 1.3 days, from the time they ordered to the time they received their item. In other key cities like Cebu, Davao, Zamboanga, Iloilo, Bacolod, CDO, Tacloban, and Pampanga, it would take an average of 2.5 days for an item to be delivered, and an average of 3.5 days to 1 week on farther cities and remote areas.
Going bigger with more brands
This April, ZALORA will be launching huge brands like Topshop/Topman, Abercrombie and Fitch, Hollister, Dorothy Perkins, and Burton Menswear — just in time for summer!
According to Campos: “We would still sell the same product categories but within those categories, we would have more brands, more selections, more choices.”